FAQs

Account

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Payments

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

If you are using a credit card which is not under your name, please ensure that you get the consent of the Credit Card holder as Oladingo validates these type of transactions by calling the primary Account Holder.

If you were notified of an unauthorized purchase using your credit or debit card, please contact your bank immediately to report and check if payment can still be stopped. Then, contact our Customer Care so we can coordinate your concern.

In case of an account takeover, please contact our Customer Care immediately so we can freeze your account balance and take action.

At Lazada, we do all that we can to make sure that your account and data remains secure. However, we also need your help in doing your part in keeping your account safe and secure. Do not share your Oladingo account details and password to anyone.  After shopping, always log out of the website, especially if you are using a public computer.

Still have more question? Contact us

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* Valid on your first purchase at Oladingo. Use upon first checkout.
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